Help & Support

Go to the "Tickets" section and look up your purchase email. If you created an account, they'll also show up in your Profile. Each ticket shows a live QR code.

Check your spam or promotions folder. The email can take a few minutes after the payment is approved. If you still don't see it, look up your tickets in "Tickets" with your email — if the payment went through, they'll be there.

The QR code is dynamic: it rotates every 30 seconds for security, so a screenshot won't work to sneak in. Show it live from your phone at the door. Don't share it with strangers.

Yes. From your tickets you can send the ticket by link to whoever will use it. The ticket will be reissued under their name.

No problem: your tickets are tied to your email, not your device. Sign in from any phone and look them up in "Tickets" with your email, or sign in to your Profile.

If the organizer cancels the event, all tickets are refunded automatically and we'll email you. In other cases, refunds depend on the organizer's policy.

Yes. Payments are processed through a secure payment gateway. QuePase never stores your card details.

It's not required. You can buy as a guest and access your tickets with your email. Creating an account adds favorites, order history, and notifications, but it's optional.